AIRXEL FAQ
Screen-related
  • 1. The image is distorted trapezoidally when projecting on the screen. What should I do?

    AIRXEL is equipped with the keystone function which perceives the slope and adjusts a trapezoidally distorted image projected on the screen according to the slope. Press the Keystone button to correct the image.
  • 2. The screen turns off frequently. Is there something wrong?

    Cause: The automatic lock function has been activated in the smartphone or an image signal has not been received.The screen may turn off when the automatic lock function has been activated in the smartphone or an image signal has not been received for a certain period of time.
  • 3. The image is out of focus. What should I do?

    Cause: It is too bright outside, the projection distance is too far, or the lens is stained with foreign substance Adjust the focus using the focus wheel of the product.If the projection distance is too far, the image may be out of focus. Adjust the distance.
  • 4. While playing a video file the screen stops or shows a broken image.

    Cause: The Wi-Fi performance has deteriorated When the Wi-Fi performance has deteriorated, the screen may stop or show a partially broken image during operation. Use a 5 GHz band router or use the product after terminating the connection between the smartphone and the router.
  • 5. When connecting the product and the cellphone wirelessly what is the maximum distance between the product and the cellphone that operation is available?

    Theoretically, operation is possible over 10 m. However, it is better to operate them within 2~3 m for wireless connection performance.
  • 6. When using the product after accessing the AP mode using Naver Cast or a charged website

    When using AP, iPhone only carries out intermediate management, and IW100 or AIRXEL brings content directly from the web site (MP4 is used for the data type).If not using AP (LTE), iPhone brings content directly and delivers content in a streaming format again.The form of HLS (Apple created HTTP Live Streaming and it became the standard) is used. Here, Apple uses the term mlHLS and provides service in their own way by applying slight modification, and only Apple TV supports it officially. The relevant product was manufactured and supported based on Android. Currently, it is not possible for video files to be played through the AP access.
Device connection
  • 1. When I connected Smartbeam and the cellphone it was not detected in the Wi-Fi list. What do I need to do?

    If a number of wireless devices are connected, connection status becomes unstable.Wireless connection may not be established smoothly due to the Wi-Fi signal interference of the surrounding environment. If wireless connection is not established smoothly, turn on the power again or move to a different location and try to connect again.Also, in order to minimize the surrounding interferences, it is recommended to make a connection at ‘5 GHz’.
  • 2. Can I use a USB or an external hard disk drive directly by connecting it to the product?

    You cannot use a USB or an external hard disk drive directly by connecting it to the product. You can only play files from a smartphone or laptop computer.
  • 3. Can I connect it to a tablet PC?

    Wireless connection to a tablet PC is also available (Android, iOS).
  • 4. While playing a video file from the user manual the screen stops or shows a broken image (mosaic).

    The screen stops or shows a broken image (mosaic) when wireless connection is not made smoothly, and it occurs when the product is connected to a 2.4 GHz router or due to wireless frequency interference nearby. Use a 5 GHz band router or use the product after terminating the connection between the smartphone and the router.
  • 5. Is it possible to connect the product to a Samsung smartphone which supports MHL through a cable?

    The connection with Samsung smartphone which supports MHL can be done using an MHL to HDMI Cable which can be purchased on the market.
  • 6. A wireless device error has been confirmed.

    It may have occurred due to damage of the wireless Dongle or detachment. A/S service through product inspection is required.
  • 7. A high temp error has been confirmed. What should I do?

    (1)If the error occurred temporarily because the air outlet was clogged, you can use the product again after cooling down the product. However, if the product does not operate, product inspection is required. (2) 2 fans are installed inside AIRXEL. If the fans do not operate, product inspection is required.
  • 8. After a message saying fan error was displayed on the screen the product still can operate. Is it okay to operate the product continuously?

    During initial booting process, the fan operation is checked and even if one out of two fans has a problem, the product can still operate. However, if the product is used in this status, the temperature of the product increases to the point that it may not be used anymore. A/S service through product inspection is required.
  • 9. Is it possible to watch YouTube video clips while using the mirroring function?

    If you delete the YouTube application and use the product, it is possible.If the YouTube application exists in the cellphone, the YouTube application will run automatically when you visit the YouTube website. When you check the YouTube application with the cellphone, not many advertisements are displayed. However, mirroring may not work if an dvertisement is displayed.There is no problem in mirroring.
Usage-related
  • 1. How can I select a mode? (Android or iOS)

    For the relevant product, whenever you press the volume key, the OS and mode will change, and you can select a desired mode by pressing the Power key.
  • 2. The Initial settings have been deleted. Why is that?

    When you reset, the router connection information, language selection information, and OS information will be deleted.
Sound-related
  • 1. What is the maximum volume of Smartbeam?

    The volume can be adjusted from 0 to 8. (level: 0-1-2-3-4-5-6-7-8).
  • 2. How many levels of speaker volume are available?

    The speaker volume can be adjusted between 9 levels (level: 0-1-2-3-4-5-6-7-8).
  • 3. It is possible to adjust the sound in AIRXEL or iPhone?

    The volume can be adjusted in AIRXEL, but it cannot be adjusted on an iPhone.
  • 4. Is the sound of AIRXEL turned off automatically when it is connected to a Bluetooth speaker?

    It is designed to select between Airplay and Speaker on the cellphone.If you select Speaker, Airplay will be disconnected, so it will become unavailable.
  • 5. What is the noise level?

    It is between 25 dB and 30 dB. In comparison to other products, this product has almost no noise.
S/W update
  • 1. How can I upgrade the software?

    In case you set “Connect to the router wirelessly” for AIRXEL while AIRXEL is connected to the Internet and it is turned on, you can update the software. When a new software update is available, the menu for software update will appear automatically>.
  • 2. I tried to upgrade the software but I could not.

    Software upgrade is only possible when the product is turned on and the remaining battery level is above 50%.
Power-related
  • 1. Can I use this product anywhere in the world?

    The product supports free voltage (110-220 V), so you can use this product if you have an adaptor for each country.
  • 2. How can I turn on the power?

    Press the Power button for 3 seconds to turn it on.
  • 3. How can I turn off the power?

    Press the Power button for 3 seconds to turn it off.
  • 4. The product turns off by itself while it is on. Is this normal?

    If the outside temperature is high or the product is left unattended in a place such as under a blanket, the power will turn off automatically for fire prevention and product protection.When the power is turned off, turn the power on after cooling it down in a well-ventilated place. If there is no input for 5 minutes, AIRXEL will turn off automatically to prevent battery discharge.
  • 5. The color of the LED display is red or green. What does this mean?

    When the voltage drops below 7.2 V, the LED will flash red. When power is supplied and charging begins, the LED will turn red. When charging is complete, the LED will turn green.
  • 6. How can I check whether charging is finished or not?

    In general, the LED does not turn on if power is not supplied.When power is supplied and charging is in progress: Red LED When charging is finished and charging is not carried out any more: Green LED If power is not supplied and the battery voltage level is below 7.2 V (approximately 20% remains), the LED will turn red (turns on for 5 seconds and turns off for 5 seconds repeatedly).
  • 7. Two status indication LEDs are shown. Which battery level does red LED indicate?

    In general, the LED does not turn on if power is not supplied.When power is supplied and charging is in progress: Red LED When charging is finished and charging is not carried out any more: Green LED If power is not supplied and the battery voltage level is below 7.2 V approximately 20% remains), the LED will turn red (turns on for 5 seconds and turns off for 5 seconds repeatedly).
  • 8. If the LED flashes red do I need to charge the battery immediately? How long does it take until a message saying low battery appears?

    For the AX400, the power consumption varies significantly according to the image color due to the application of CAIC.In other words, a dark film (such as SIN City or Noah) requires less power consumption, while a bright film requires more power consumption. It is therefore difficult to say how long it can operate.Based on watching programs such as the news, the battery can last approximately for 15~20 minutes until the 7.2 V to 6.8 V Low battery warning appears.Refer to the battery discharge graph below (this is the graph showing the battery voltage change when playing an image).
  • 9. Can I use charge the Smartbeam with an auxiliary battery?

    It is impossible to charge the Smartbeam with a normal auxiliary battery, but an auxiliary battery which enables 12 V output may be possible.
  • 10. Can I use a car charger?

    You can use a car charger (output 12 V). However, it is recommended to use a proper adaptor for the product.
Accessories
  • 1. What are the functions of the reflector?

    If you use the reflector, you can project an image on the ceiling without tilting the product, and the product senses the magnetic of the reflector and corrects the image automatically (correction of left-right reverse).
  • 2. Why is the reflector so expensive?

    The reflector uses a high-priced titanium coated optical mirror boasting a reflectivity of over 98%. The reflected images are just as bright as the originals, losing no brightness from reflection. This exclusive reflector for AIRXEL has been produced using a flattening process with a precision rate of +/-0.005. The entire image stays free of distortion and in complete focus even though the image is reflected.
  • 3. The leather pouch has many scratches.

    The pouch is made of vegetable tanned leather, which is different from normal leather material, and it has been tanned and dyed using natural vegetable ingredients such as Mimosa, Oak, and Quebracho. Therefore, the natural characteristics of cowhide such as wrinkles or cuts appear as they are. A product made of such material will be tanned and aged with the sweat of a user, oil from the skin, scratches, marks of raindrops and direct sunlight according to the activities of the user, becoming the user’s unique item within two or three months to one year.If you wish to remove a scratch fast, wipe the scratch hard with a dry towel with no lint. Oil will come out and the scratch will become faint. However, it is recommended to use the product with many scratches and handprints at ease for aging.
  • 4. In which country is leather used for the leather pouch made and where is it produced?

    The leather used in the product was produced in a tannery affiliated to the Vera Pelle leather association based in Firenze, Italy. The threads used for sewing were produced by Gutermann in Germany, and these threads feature superior strength and color and the unit price of such top grade synthetic threads is several times more expensive than normal sewing thread, so it is almost not used in other products.Fabrique de Verne was established in 2006 by an artist who graduated from Hongik University with a degree in visual communication design, and it is a special leather crafts workshop with 17 years’ experience in the production of crafts.
  • 5. The leather pouch seems thick. Does it fit the product?

    After inserting the product into the leather pouch, the leather pouch will begin to form as the shape of the product within several days.The leather pouch is made of 2 mm thick heavy leather, so it is recommended to keep the product in the pouch always until the pouch forms the shape.Chemical adhesives are not used, so when you pull out the product from the pouch after the pouch has formed the shape, a gap will occur on the side of the sewed part, but it will disappear if you insert the product again.
  • 6. Can I maintain the leather pouch using chemical agents?

    Separate product care is not necessary, but for better aging, you can purchase beeswax-based leather dressing (protective cream) such as ‘Carat‘ or ‘Wesen’ from an open market including Auction and apply it to the product once every three weeks.If you apply cleansing cream, the melanin will block all pores of the leather, so please avoid applying cosmetic products or olive oil.
  • 6. Can I maintain the leather pouch using chemical agents?

    The color of leather pouch (beige) may be discolored from light beige at the beginning to dark beige after being used for a while. Due to the characteristics of the leather, it naturally becomes discolored after being used for a while. This is normal.
Accessories
  • 1. What are the functions of the reflector?

    If you use the reflector, you can project an image on the ceiling without tilting the product, and the product senses the magnetic of the reflector and corrects the image automatically (correction of left-right reverse).

  • 2. Why is the reflector so expensive?

    The reflector uses a high-priced titanium coated optical mirror boasting a reflectivity of over 98%. The reflected images are just as bright as the originals, losing no brightness from reflection. This exclusive reflector for AIRXEL has been produced using a flattening process with a precision rate of +/-0.005. The entire image stays free of distortion and in complete focus even though the image is reflected.

  • 3. The leather pouch has many scratches.

    The pouch is made of vegetable tanned leather, which is different from normal leather material, and it has been tanned and dyed using natural vegetable ingredients such as Mimosa, Oak, and Quebracho. Therefore, the natural characteristics of cowhide such as wrinkles or cuts appear as they are. A product made of such material will be tanned and aged with the sweat of a user, oil from the skin, scratches, marks of raindrops and direct sunlight according to the activities of the user, becoming the user’s unique item within two or three months to one year.If you wish to remove a scratch fast, wipe the scratch hard with a dry towel with no lint. Oil will come out and the scratch will become faint. However, it is recommended to use the product with many scratches and handprints at ease for aging.

  • 4. In which country is leather used for the leather pouch made and where is it produced?

    The leather used in the product was produced in a tannery affiliated to the Vera Pelle leather association based in Firenze, Italy. The threads used for sewing were produced by Gutermann in Germany, and these threads feature superior strength and color and the unit price of such top grade synthetic threads is several times more expensive than normal sewing thread, so it is almost not used in other products.Fabrique de Verne was established in 2006 by an artist who graduated from Hongik University with a degree in visual communication design, and it is a special leather crafts workshop with 17 years’ experience in the production of crafts.

  • 5. The leather pouch seems thick. Does it fit the product?

    After inserting the product into the leather pouch, the leather pouch will begin to form as the shape of the product within several days.The leather pouch is made of 2 mm thick heavy leather, so it is recommended to keep the product in the pouch always until the pouch forms the shape.Chemical adhesives are not used, so when you pull out the product from the pouch after the pouch has formed the shape, a gap will occur on the side of the sewed part, but it will disappear if you insert the product again.

  • 6. Can I maintain the leather pouch using chemical agents?

    Separate product care is not necessary, but for better aging, you can purchase beeswax-based leather dressing (protective cream) such as ‘Carat‘ or ‘Wesen’ from an open market including Auction and apply it to the product once every three weeks.If you apply cleansing cream, the melanin will block all pores of the leather, so please avoid applying cosmetic products or olive oil.

  • 7. Why is the leather pouch becoming discolored?

    The color of leather pouch (beige) may be discolored from light beige at the beginning to dark beige after being used for a while. Due to the characteristics of the leather, it naturally becomes discolored after being used for a while. This is normal.

Others
  • 1. How much power does the charger consume when it is connected?

    The charger consumes approximately 20 W when it is connected.
  • 2. How long does the battery take to be discharged completely when I fully charge and store it?

    The battery will be discharged completely if you have not used it for one month after fully charging it. Before using the battery, connect the adaptor and charge the battery or use the battery while the charger is being connected.
  • 3. How high does the temperature of the product rise due to heat generation during the product operation?

    The temperature of the product will rise to 45 °.